Dear RAINBOW LIVE user, if you’re reminded by “account info expired”, please visit Rainbow Live [my homepage]-[exit entry] and re-enter your account number. If the problem still exists, please contact customer service representative via user feedback-account fault and detail your problem.
After login, there will be a page indicating binding to mobile phone, and direct binding operation is available. If you select “skip”, you can operate binding to your mobile number via my homepage-setting-account & security; one mobile number may only be bounded to one account; a message of check code is sent to your mobile phone, you can log in by mobile number after binding it to your account.
Click the icon at left upper position on my homepage, enter in personal information editing menu to change your nickname, head portrait, sex and/or personalized signature. To ask other question, please contact customer service representative via user feedback-account fault and detail your problem.
Presently, no versions support unbinding mobile number or Facebook account, Line account. If you need to withdraw fund by other account, you’re required to bind to a new mobile number.
RAINBOW LIVE supports third party quick login, thus you’re unable to cancel your account. Each login mode needs a new RAINBOW LIVE account number; if you’d like to use other account number, you may log in by other login method.
In case of login failure, please close app and try to log in by switching the network, and then re-entry; if login fails again after trials, please contact customer service representative via user feedback-account fault and detail your problem.
It’s unavailable to use RAINBOW LIVE photo, and service terms of RAINBOW LIVE declare that use of official head portrait is not allowed without permission.
Enter in my homepage, select “fix my friend” on the bottom, click “fixed” again and you will unfix, do not click in a hurry, otherwise it’ll be unfixed.
Harassment is nuisance. Click to enter his homepage, then click “shield” on the bottom to block him.
While watching live video at live room, click “gift” button and most gifts, including red packet, can be seen. Click “gift” and given it to the host.
Fix the host to send private message; you can chat with the host during live interaction.
Slide the screen rightward at live room to hide comment and pop-out, so as to freely watch your favorite host.
Slide upward or downward to switch between live rooms; you can select externally, or enter the name or ID of your favorite host to search.
In this case, you might as well switch to another live room, if it fails, switch to another access channel, or close App and try again; delayed display may occur when the network is unstable.
Android and iOS support clearing buffer. Click my homepage-setting to clear buffer.
Click the left upper button to enter “my center”, where you can view your personal information, along with information on your income, level, diamonds, settings etc.
Click “share” on the bottom, and then select the platform you’d share with.
Diamonds are virtual currency on RAINBOW LIVE platform, which can be used to buy virtual gifts for the host during live performance. 2. How to charge to obtain diamonds? You may charge at my homepage-my diamonds menu. Presently, we only support App charge.
You may charge at my homepage-my diamonds menu. Presently, we only support App charge.
To ensure security of your account, please charge via official channel. Any account buying diamonds by illegal path once is verified will be frozen, even investigated legal responsibility and punished in serious case!
After your entry of password to buy diamonds, the system will pop out prompt twice; please carefully confirm the amount before buying. It’s unable to refund after charge to wrong account number, so you’d better operate carefully. If you have any doubt about it, please contact customer service representative via user feedback-charge fault and detail your problem.
RAINBOW LIVE has charge limit with iOS system, and you may only select package available on the platform; no charge limit with android, if you’re prompted when charging, you may inquire your bank card or your other payment method about your credit line.
Delete software; re-download from APPLE Appstore or Google Play.
Your charge is not credited to your account, please click setting-user feedback, fill in feedback information and present following data, so that we can make up your diamonds.
1. your RAINBOW LIVE account number;
2. Charge date, forenoon, afternoon or night, hour;
3. version number of RAINBOW LIVE (You can view version number in the settings of my homepage);
4. Screenshot of your trading bill (If you charge by APPLE App Store, you may view the bill in the email binding to APPLE ID);
5. Is menu of successful charge prompted;
6. Please detail the number of amounts unpaid to your account, and the unpaid amounts;
No. Virtual diamonds cannot be converted to real currency, and you should buy diamonds in terms of your needed amount.
In the main menu on RAINBOW LIVE, click the button on middle bottom to start live video.
Popularity is deployed by united official algorithm, a live room with more fever, sharing, likes and gift givers is more likely to become popular; the position of each popular hot is the return for hard work, so each live video service is a good chance to become a popular host! Following are some tips from RAINBOE LIVE:
1. Set good-looking cover; tune beam angle; decorate live background and use stable mobile phone stand to ensure stable lens, smooth image and clear voice;
2. Share live performance with friends and fans, create warm atmosphere, find popular topics, actively ask for likes, attention and gifts; set fans group for easy maintenance of fans;
3. Be good at chat, play tuneful music while chat, with music volume not overshadowing your voice, play jokes and games with fans; singing and dancing are more interactive; when playing musical instrument, have a field controller to control field atmosphere; observe fans’ preferences and adjust live contents accordingly; maintain diversified live contents, chat, play games together with talent show to avoid user tiredness.
Keep your live video performance, make it to be funny and interesting, share with various platforms and invite friends for watching; make your live room special, humor, fun, high profile, charm or beauty, either will make you a stylish host; once you’re positioned properly, many fans will be attracted to support you; RAINBOW LIVE is so fun, invite your friends and play with them, and keep interacting with your fans to foster fans group.
Before live performance, fill in live heading page, light icon of corresponding platform, to share it with other platforms and invite friends for watching; it’s unable to share your live video with friends during your live performance.
In starting live video, the platform will have automatic beautifying function for playing more attractive live video; beautification is adjustable in terms of actual condition.
Android users should confirm their friends’ RAINBOW LIVE app with closed friend push function; enter my homepage-setting-manage push administrator to inquire and set; IOS users should confirm their friends’ RAINBOW LIVE app with closed friend push function, and enable “notice permitted” in system setting, setting-notice-select RAINBOW LIVE “notice permitted”; if notice is still not received after above operations, please contact our customer service representative, and we’ll solve the problem in a timely manner.
Click fan icon in your live room, click “administrator” in upper left pop-out menu to set your favorite fan as administrator ; an administrator may help the host to maintain live room in order, control interactive atmosphere and silence some unfriendly fans.
Harassment is nuisance. Click to enter his homepage, then click “shield” on the bottom to block him.
RAINBOW Coins are a type of virtual currency set for the host; gifts to the host given by the fans will automatically be converted into Coins; Coins can be converted into Diamonds or US Dollars. For particular exchange rules, see User Exchange Agreement.
Android user may find power administration in mobile settings; find RAINBOW LIVE to enable camera power; ios user may set power from mobile setting-privacy-enable RAINBOW LIVE power.
RAINBOW LIVE operates on mobile phone. Making live video with forward lens likes looking into the mirror, which is illusory as reverse face.
Harmonic functions are for interaction between the host and fans or with peripheral fans, and harmonic fans are also live and appear on the same live screen.
While live, click the image of the person for harmonic, and harmonic connection button appears. Click “invite” and the invitee confirms for harmonic connection.
Click lower right on my homepage-setting-user feedback to view the cause of closing your account; if you believe it’s wrongly closed, please contact customer service representative on the bottom of the page.
You can complain within 5 days after closing your account. RAINBOW LIVE will not accept your compliant if the time limited is exceeded.
Permanent account closing is disabled along with your login device. If your account is permanently closed, your mobile phone will be banned from logging in other account. You need to replace device and RAINBOW LIVE account to log in RAINBOW LIVE.
RAINBOW LIVE is a green live platform, which avoids impact on minor’s learning and other aspects. Therefore, anyone who is under 18 years old is banned from live performance.
RAINBOW LIVE does not allow minor live performance, you may send your ID information to customer service representative via user feedback-complain problem. You’ll be unclosed if you’ve been verified as an adult, and not unclosed if you’re a minor.
If your account is in closed state, it’ll prompt that your account is involved in illegal content and closed and disabled for the time being. Online cop will send private letter to you, stating the cause and time of closing. If you disagree with the cause of closing your account, please contact customer service representative via my homepage-setting-user feedback-complain problem.
RAINBOW LIVE is a green live platform; before entry in RAINBOW LIVE, please read through RAINBOW LIVE Community Civilization Convention, according to which sexual head portrait, cover and live content may lead to account closing; if you disagree with the cause of closing your account, please contact customer service representative via my homepage-setting-user feedback.
RAINBOW LIVE is a green live platform; before entry in RAINBOW LIVE, please read through RAINBOW LIVE Community Civilization Convention, according to which firearms appearing in head portrait, cover and live content may lead to account closing, even appearances of mimic gun and model are forbidden; if you disagree with the cause of closing your account, please contact customer service representative via my homepage-setting-user feedback.
RAINBOW LIVE is a green live platform; before entry in RAINBOW LIVE, please read through RAINBOW LIVE Community Civilization Convention, according to which smoking scene appearing in head portrait, cover and live content may lead to account closing, even appearances of electronic cigarette, water pipes, cigarette packet and smoking live are forbidden; if you disagree with the cause of closing your account, please contact customer service representative via my homepage-setting-user feedback.